Global SMM and Community Lead

Limassol, Cyprus
Full Time
Experienced

Spotware Systems, cTrader Trading Platform, is looking for a Global SMM and Community Lead who will spearhead our efforts to engage, grow, and manage our community across various platforms. This role is pivotal in fostering a positive community environment, driving engagement, and aligning community initiatives with our company's goals.

Responsibilities:

  • Developing and executing innovative community engagement strategies to grow and nurture our community across digital platforms, including social media, forums, and our website.
  • Leading and mentoring the international community team, setting clear goals and fostering an environment of creativity and collaboration.
  • Developing and implementing both B2B (Spotware) and B2C (cTrader) content strategies.
  • Creating and implementing a strategy for the creation and distribution of User-Generated Content (UGC).
  • Searching for and implementing automation and AI tools for social listening, comment moderation, and creating unique content.
  • Serving as the brand's voice within the community, ensuring consistent and positive interactions that reflect our company's values.
  • Collaborating with cross-functional teams, including Sales, Marketing, Content, Product, and Customer Success, to align community initiatives with broader company objectives.
  • Monitoring community feedback and trends, providing actionable insights to relevant teams for product development, customer service improvements, and content creation.
  • Organizing and supporting community events, both online and in-person, to enhance engagement and brand loyalty.
  • Developing and managing community policies and guidelines to maintain a safe and welcoming environment for all members.
  • Analyzing and reporting on community engagement metrics, demonstrating the impact of community initiatives on company goals.
  • Staying up-to-date with the latest trends in community engagement and recommending new tools and strategies to keep our community thriving.
  • Identifying, segmenting, and engaging with the most active community members, including Detractors, Loyalists, and Advocates.

Requirements:

  • Bachelor's degree in Communications, Marketing, Business, or a related field.
  • 3+ years of experience in community management, social media, or a related field, with proven leadership skills.
  • Strong understanding of online community platforms, social media, and content management systems.
  • Excellent communication and interpersonal skills, with the ability to engage and inspire a wide range of audiences.
  • Proven track record of developing and executing successful community engagement strategies.
  • Strong analytical skills, with the ability to translate data into actionable community insights.
  • Creative thinker with a proactive approach to problem-solving.
  • Ability to work collaboratively in a fast-paced, evolving environment.
  • Ability to relocate to Cyprus and work from the office.
  • Fluent English.

We offer:

  • Competitive remuneration.
  • Private medical insurance.
  • Relocation package (if applicable), including work permit arrangements.
  • Welcome baby bonus.
  • Birthday voucher.
  • Fully equipped office with daily fruits, breakfast on Wednesdays, pizzas on Thursdays and snacks on Fridays.
  • Opportunities for professional growth.
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