This is your chance to join early and influence a product that could scale to millions of users around the world.

Responsibilities

• Create and own the Support function end-to-end, establishing and improving the essential processes like prioritization, categorization, handoff to Product, etc.
• Respond to user inquiries via in-app chat, email, and, potentially, social media channels
• Own and maintain the support knowledge base/FAQ, canned responses, and macros as the product evolves
• Be the “voice of customer” in the team: summarize themes, quantify impact, and share actionable insights with Product and Engineering
• Over time, help hire, onboard, and train additional support team members and potentially lead the function

Requirements

•  3+ years of experience in customer support, community management, support operations, or similar user-facing roles. Experience being the first/early support hire is a big plus
• Demonstrated leadership: ownership of processes, mentoring/training others, leading projects, and/or team lead experience
• Excellent written and verbal communication skills in English, fluent Greek is a big plus, working knowledge of Russian is also an advantage
• Strong organizational skills—you can distill hundreds of conversations into clear, actionable insights
• Comfortable working in a fast-moving startup environment where you’ll design and iterate on processes as you go
• Technical literacy, being comfortable troubleshooting mobile apps and communicating directly with Engineering is desirable

Conditions

• Exert direct influence on an early-stage ambitious product
• Build the support function from day one and shape how we listen to and learn from users
• Work in a hybrid setup from sunny Limassol, or remotely if you’re a great fit
• Relocation package (if applicable), and help with the work permit
• Competitive compensation
• Private medical insurance
• Comfortable office space with fruits, snacks, and beer on Fridays
• Birthday gifts and welcome baby bonuses