Spotware Systems is looking for a strong team player with excellent communication skills and the desire to provide premium service and support, to join our office in Limassol. You will be providing support and assistance to clients and colleagues related to the technical and functional aspects of our products. You should be adaptable to the day-to-day requirements of the business, with the ability to take the initiative when required.

Responsibilities:

• Working as part of a team of like minded individuals to provide exceptional levels of B2B support at all times.
• Investigating issues raised by clients or internal teams, and providing satisfactory resolution where possible, or escalating according to requirements.
• Liaising with clients, internal teams, and third-parties in order to see tasks through to resolution.
• Creating and maintaining documentation for use both internally and externally.
• You will be expected to develop a strong understanding of both Forex and the platform, in order to provide the best possible service to both clients and colleagues.

Requirements:

• 2+ experience in a technical support or similar role in the IT sphere.
• Experience providing Operating System and Application level support.
• Strong problem solving and investigation skills.
• Fluency in English language.
• Excellent organizational skills, and the ability to prioritize and manage workload.
• Strong numerical and analytical skills.
• Ability to work on a 24/5 weekly shift rotation is essential (after one month training period).

A plus to have:

• Previous experience working with trading platforms.
• Experience working with or supporting API integrations.
• Knowledge of the FIX protocol.
• Programming or scripting skills.

We offer:

• Competitive remuneration.
• Private medical insurance.
• Relocation package (if applicable), including work permit arrangements.
• Welcome baby bonus.
• Birthday voucher.
• Fully equipped office with daily fruits, pizza on Thursdays and snacks on Fridays.
• Opportunities for professional growth.
• Friendly working environment.