Spotware Systems is seeking an experienced Customer Success Manager. This role involves active engagement with corporate clients to enhance their satisfaction and loyalty through personalized service and strategic partnership.

Responsibilities:

• Providing consultative support to clients on all products and services, promptly resolving any issues or queries they may have.
• Conducting detailed analysis of how clients utilize the platform to maximize its value and guide them towards more effective and beneficial uses.
• Organizing and conducting training programs, seminars, and webinars to enhance clients' proficiency in using our products effectively.
• Analyzing client feedback and managing changes to improve products and services.
• Collecting and analyzing client data to develop strategic initiatives for service and product improvement.
• Rapidly responding and managing situations that could negatively impact client relationships.
• Facilitating synchronization across sales, marketing, and development departments to achieve client success goals.

Requirements:

• Bachelor’s degree in Business, Marketing, or a related field.
• At least 3 years of experience in account management or client success management.
• Experience in the trading or financial technology industry is a must.
• Excellent verbal and written communication abilities.
• Experience with CRM systems, task trackers, the Microsoft Office suite and Google Docs.
• Fluency in English and Chinese or Japanese language.

We offer:

• Competitive remuneration.
• Private medical insurance.
• Relocation package (if applicable), including work permit arrangements.
• Welcome baby bonus.
• Birthday voucher.
• Fully equipped office with daily fruits, pizza on Thursdays and snacks on Fridays.
• Opportunities for professional growth.
• Friendly working environment.